Putrajaya smart city: a journey traces back to its past, now and near future

Keywords: smart city, Putrajaya, command center, best practices, systems theory, operations management

Abstract


This is the first study conducted on Putrajaya, Malaysian federal government administrative capital city, examining its ongoing second-generation smart city development which has not been conducted previously. A case study approach is used to explore the specific context of the leading role model of Malaysian smart city progress. The objectives of this study are: i) to assess the progress of Putrajaya smart city development; ii) to compare how Putrajaya fares against recommended smart city approaches; and iii) what best practices that we can learn from Putrajaya’s smart city development. The initiatives list extracted from the Putrajaya Smart City Blueprint was used as the basis and triangulated with interviews with Putrajaya local authority and town & country planners. In addition, network analysis to study multi-helix collaboration was performed using open-source software Gephi. This study found that Putrajaya smart city development progress is as per expectation in terms of initiatives execution, fares fairly well in balanced development across domains and integration of bottom-up approach in its traditional top-down administration but lagging behind in holistic strategy and multi-stakeholders collaboration. It exhibits self-sufficiency and cohesiveness of smart city initiatives which serves as the cornerstones of best practices that other cities can potentially learn from. 

Author Biographies

Hsin-Yi Chai, Universiti Malaya

Hsin-Yi Chai is a PhD candidate in management and administration at the Faculty of Business and Economics, Universiti Malaya, Kuala Lumpur, Malaysia.

She graduated with a bachelor’s and master’s degree from University of Michigan, USA. Her research interest is in the field of innovation adoption and diffusion, digital divide, smart government, open data adoption and urban green spaces provision. She has about 20 years of work experience globally in digital analytics, and in banking industry in the USA, UK, and Malaysia.

 

Loo-See Beh, Faculty of Business and Economics ,Universiti Malaya, Kuala Lumpur.

Loo-See Beh, PhD, is Professor of HRM & Public Administration at the Faculty of Business and Economics, Universiti Malaya, Kuala Lumpur, Malaysia, and formerly the Head of Department of Administrative Studies and Politics, Faculty of Economics & Administration, and Interim Head of Department of Public Administration, Faculty of Business and Economics.

Her research interests include public administration, public policy, human resource management, smart city development, organizational behaviour, ethics, and socio-political studies. 

 

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Published
2025/06/04
Section
Original Scientific Paper